Shipping & Returns

FREE SHIPPING for orders over $150 (with in the continental US)
$19.99 Flat for ground shipping (within the Continental US for orders under $150)
Please, allow 3-5 business days for delivery. Delays due to Covid-19 are beyond our control. All pre-ordered style will ship out 1-2 weeks after they arrive at our Texas warehouse. You will be contacted via the email provided with the order with any status updates. Currently we are only offering domestic shipping within the Continental United States

All sales are Final

At this time we do not currently offer refunds for change fo mind.
If you would like can exchange to be considered please, email us at
If approved all shipping returns & exchanges will be covered by the purchaser.
If your product is damaged please email us at within 5 days of receiving your piece. Outside of 5 business days it is at the discretion of the J'Jute team if a damaged item will be eligible for refund. Slight colour differences, size variations and/or slight fraying of the jute fibers on the basket will not considered as defects.