ALLORA DIAGONAL BASKET
- Care & Maintenance
- Shipping & Returns
- Important information on Pre-orders
Due to the handmade and natural fiber of J'Jute every basket is prone to some shedding, fraying, and color variation. The Jute Baskets will Never stand up 100% perfectly due to the soft nature of the Jute Fiber. Each piece will vary slightly. If you would like to have the baskets stand up we recommend filing them. However, the Jute Fiber is soft and the baskets will most likely slouch slightly. This is the beauty of handmade and not machine mass market.
For small marks, we recommend spot cleaning with a gentle & mild soap. Do not oversaturate the basket as jute is not water repellent and excess water can damage the basket fibers and the strength of the entire piece.
For shedding, we recommend vacuuming the inside of the basket.
If there is any fraying it is at the customer's discretion if they choose to trim the loose fibers. Please, use care as trimming too much can weaken the overall structure of the basket.
Shipping
Enjoy Complimentary Shipping - Continental USA
International- Shipping is calculated at checkout not including import taxes
Returns
We want our customers to love their purchase. However, do to the handmade nature of J'Jute we cannot accept returns do to change of mind. Returns & Exchanges are considered on a case by case basis by emailing hello@jjute.com within 3 days of delivery. If accepted, all return shipping costs will be covered by the customer. We recommend reusing & taping up original packaging for the return.
If the product is damaged please email hello@jjute.com with detailed images within 3 days of delivery for further instructions.
Pre-orders are simple.
Place your order like any order and we will be in touch every step along the way. If there are any updates on your delivery we will be in touch.
All Pre-orders are Final Sale. Delivery dates cannot and will not be guaranteed.
Care & Maintenance
Due to the handmade and natural fiber of J'Jute every basket is prone to some shedding, fraying, and color variation. The Jute Baskets will Never stand up 100% perfectly due to the soft nature of the Jute Fiber. Each piece will vary slightly. If you would like to have the baskets stand up we recommend filing them. However, the Jute Fiber is soft and the baskets will most likely slouch slightly. This is the beauty of handmade and not machine mass market.
For small marks, we recommend spot cleaning with a gentle & mild soap. Do not oversaturate the basket as jute is not water repellent and excess water can damage the basket fibers and the strength of the entire piece.
For shedding, we recommend vacuuming the inside of the basket.
If there is any fraying it is at the customer's discretion if they choose to trim the loose fibers. Please, use care as trimming too much can weaken the overall structure of the basket.
Shipping & Returns
Shipping
Enjoy Complimentary Shipping - Continental USA
International- Shipping is calculated at checkout not including import taxes
Returns
We want our customers to love their purchase. However, do to the handmade nature of J'Jute we cannot accept returns do to change of mind. Returns & Exchanges are considered on a case by case basis by emailing hello@jjute.com within 3 days of delivery. If accepted, all return shipping costs will be covered by the customer. We recommend reusing & taping up original packaging for the return.
If the product is damaged please email hello@jjute.com with detailed images within 3 days of delivery for further instructions.
Important information on Pre-orders
Pre-orders are simple.
Place your order like any order and we will be in touch every step along the way. If there are any updates on your delivery we will be in touch.
All Pre-orders are Final Sale. Delivery dates cannot and will not be guaranteed.